Refund policy

Return Policy

At Tideshelf, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition you received it.
  • Include all original tags, accessories, and packaging.
  • Be accompanied by your order confirmation or proof of purchase.

To initiate a return, please contact us at nazarfarid793@gmail.com. Once your request is reviewed, we'll provide you with the appropriate return instructions and return address based on your order.

Please note that returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at nazarfarid793@gmail.com with your order number and clear photos of the issue.

We'll review your request promptly and work to provide a suitable solution, which may include a replacement, refund, or other appropriate resolution.

Non-Returnable Items

For hygiene, safety, and legal reasons, certain products cannot be returned, including:

  • Perishable goods
  • Personalized or custom-made products
  • Personal care and beauty products that have been opened or used
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Clearance or final sale items

If you're unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

We currently do not offer direct product exchanges.

If you'd like a different item, size, or variation, please request a return for the original item (if eligible). Once your return has been approved, you may place a new order for your preferred product.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, without providing a reason.

Returned items must be unused, in their original condition, include all original packaging and tags, and be accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome of your refund request.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at nazarfarid793@gmail.com.

Need Assistance?

If you have any questions regarding returns, refunds, or your order, our customer support team is happy to help.

Email: nazarfarid793@gmail.com